Refund policy

We have a 10-day, "no questions asked" return policy, which means you have 10 days after receiving your item to request a return for a refund.  You must request a return and have your request approved in order to receive a refund, per this policy.  Please note, all returns have a 10% restocking fee to cover return shipping, insurance and inspection.

To be eligible for a return, your item must be in the same condition in which you received it. 

To start a return, you can contact us at fortgoldandsilver@gmail.com. Please note that returns will need to be sent to the following address: 

Fort Gold and Silver

P.O. Box 6, Aledo, TX 76008 

 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at fortgoldandsilver@gmail.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Currently, we do not ship to the European Union.  If at some point we start this service, and notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at fortgoldandsilver@gmail.com.